Privacy Policy

Privacy Policy

The administration of your pension scheme is carried out by Quantum Actuarial LLP (Quantum) on behalf of the trustees. Quantum, hold and manage your personal data, on the schemes behalf in line with statutory requirements, to enable us to provide you with pension administration services.

Quantum appreciates how important your privacy is and as such we are committed to respecting and protecting the information that is entrusted to us. This Privacy Policy, along with your scheme Privacy Policy, explains how we gather and process personal data (information that can identify you) in connection with your use of our member portal. Quantum will process your personal data in accordance with this Privacy policy and your scheme Privacy Policy, unless such processing would conflict with the requirements of any applicable regulation or legislation when these would prevail.  Copies of your scheme Privacy Policy are available upon request by using the Contact Us facility on this website or by logging in and downloading from the Documents section of the portal.

Quantum Actuarial LLP (trading as Quantum) is a registered Data Controller with the Information Commissioner’s office. Where Quantum processes personal information on behalf of our clients and in according with our clients’ instructions we will generally act as the data processor and our client will be the data controller.

How and what information do we collect?

In addition to the data required to administer your pension, detailed in your scheme Privacy Policy, we collect the following Personal Information for the provision of the member portal:

  • The computer address (IP address) used to access the website
  • Limited details regarding the internet browser used to access the website

This information is collated to enable fraud prevention and to assist with diagnosing faults on the website. By default, we do not share this information with any third parties but may be required to share this information with law enforcement agencies should fraudulent activity be suspected.

How do we keep your information secure?

Your personal data is processed in Quantum’s Head office located in the UK. We have security arrangements in place to guard against unauthorised access, improper use, alteration, destruction or accidental loss of your personal information. We take appropriate organisational and technical security measures and have rules and procedures in place to ensure that the personal information we hold on our computer systems is only accessed by authorised personnel.

Retaining your information

The additional information collected is retained for a period of two years and then securely deleted.

Changes to this Privacy policy

We keep our Privacy policy under regular review and will reflect any updates within this notice. This Privacy policy was last updated on 30 June 2020.

Privacy policy queries?

If you would like further information about our privacy policies or have any questions or concerns about any information which appears on this website, please contact us at If you wish to complain about how we have handled your personal data, please contact our Compliance Manager who will look into your complaint and work with you to resolve the matter. If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioners Office (